Right of Withdrawal
In accordance with the applicable provisions of the Consumer Code (Legislative Decree No. 206/2005) and the EU Consumer Rights Directive, you have the right to withdraw from a purchase contract without providing any justification, within 14 days of receiving the goods.
You may cancel your purchase within 14 calendar days from the day on which you—or a third party designated by you, other than the carrier—take physical possession of the goods.
To exercise this right, you must notify us of your decision to withdraw from the contract via a clear declaration (e.g., by letter, email, or fax). You can, but are not required to, use the withdrawal form below.
(Only complete and return this form if you wish to withdraw from the contract.)
To:
Fope S.p.A.
Via Giuseppe Zampieri, 31
36100 Vicenza, Italy
Email: info@storumly.com
I hereby notify my withdrawal from the contract related to the purchase of the following goods:
Ordered on (date): _____________________
Received on (date): _____________________
Consumer’s name: _____________________
Consumer’s address: _____________________
Consumer’s signature (only if the form is sent in paper format): _____________________
Date: _____________________
Upon withdrawal, we will reimburse all payments received, including standard delivery costs (excluding any extra charges for chosen delivery methods other than our standard option), within 14 days of receiving your notice of withdrawal.
Reimbursement will be made using the same payment method used for the initial transaction, unless agreed otherwise. In any case, no fees will be charged for the refund.
You must return the items without undue delay, and in any case within 14 days from the date you notify us of your intention to withdraw. The return deadline is considered met if the goods are shipped back within the 14-day period.
Goods should be returned in the same condition in which they were received, including their original packaging. Unless otherwise agreed, you are responsible for the return shipping costs.
The right of withdrawal does not apply to:
Custom or personalized items
Sealed goods related to health or hygiene that were unsealed after delivery
Perishable or rapidly expiring goods
Unsealed audio, video recordings or software
Newspapers, magazines, or periodicals
Returned goods must be in their original, unused condition, with packaging, labels, and seals intact. If the product is returned in a diminished state, we reserve the right to reduce the refund amount accordingly.
Please ensure items are securely packaged to avoid damage during the return process.
If you have questions about returns, refunds, or the withdrawal process, please contact us:
Fope S.p.A.
Via Giuseppe Zampieri, 31
36100 Vicenza, Italy
Email: info@storumly.com